50% of the total reservation cost is required in order to confirm the booking and the remaining amount, 30 days prior to arrival. All payments can be done either by wire transfer or charge on a credit card (VISA or MASTERCARD).
In the case that a reservation with fewer nights than the minimum stay is granted, payment is non – refundable and the full amount will be required in order to confirm the booking.
Special offers’ reservations are non-refundable and require prepayment of the full amount in order to confirm the booking. We reserve the right to stop availability for any of our offers at any time.
For Low (November 1st to May 31st & October 1st to October 31st)
& Mid season (June 1st to July 14th & September 1st to September 30th),
In case of a cancellation, 21 days or less, prior to arrival, 30% of the total reservation cost will be retained (max 7 nights).
In case of a cancellation, 14 days or less, prior to arrival, 50% of the total reservation cost will be retained (max 7 nights).
In case of a cancellation, 7 days or less, prior to arrival, 75% of the total reservation cost will be retained (max 7 nights).
In case of No Show or Early Departure the whole amount of the reservation will be retained.
In case of an Early Departure due to a severe family emergency or serious illness, the remaining nights will be credited for the guest, in order to return next season and use them (availability check is mandatory).
For high season (July 15th to August 31st),
In case of a cancellation, 30 days or less, prior to arrival, 30% of the total cost will be retained (max 7 nights).
In case of a cancellation, 21 days or less, prior to arrival, 50% of the total reservation cost will be retained (max 7 nights).
In case of a cancellation, 14 days or less, prior to arrival, 100% of the total reservation cost will be retained (max 7 nights).
In case of No Show or Early Departure the whole amount of the reservation will be retained.
In case of an Early Departure due to a severe family emergency or serious illness, the remaining nights will be credited for the guest, in order to return next season and use them (availability check is mandatory).
In case of illness due to Covid19, our guests will receive an official travel voucher from our company valid for the same rate period (e.g. May and October) of the same year (2023) or for the same rate period of the next year (2024) in order to re arrange their vacation on different traveling dates.
The guest(s) must provide the official illness certificate issued by their government in order to receive the voucher.
In any other cancellation case, not related to COVID19, our standard cancellation policy will apply.
Kindly note that any applicable refunds from cancellations are materialized within sixty (60) days.
We do not charge in advance a damage deposit. If a guest is coming from an agency, already charging for one, we comply with that policy.
As per our own damage policy, we would never charge our guest for something minor, such as a water glass or a bended spoon.
In case of a significant damage, we will contact a local technician to arrive on site and assess the damage.
By significant damage we refer to damages such as, a broken window glass, a broken piece of furniture, an electrical device and so on.
The technician will provide the repair or replacement cost, which our guest can pay directly to the technician in cash, upon completion of the repair or replacement.
In case our guest would like to pay via credit card and the technician does not have the ability (many do), we would be happy to make the charge and transfer the amount to the technician.
Our guest will receive a valid & official receipt from the technician.
We always seek to provide the easiest and most economic solution in case of an accidental damage, via transparency and communication with our guests.
NOTE: Elounda Solfez Villas maintain the right to change the above terms, without prior notice.
For any questions please contact:
Nikolas Lygeros
Digital Marketing & Sales Mgr.
T: +30 210 99 39 403
M: +30 6944 35 7275
sales@eloundasolfezvillas.com
