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Solfez Rental Policies 

Payment Policy

50% of the total reservation cost is required upon confirmation of the booking and remaining amount, 30 days prior to arrival. All payments can be done either by wire transfer or charge on a credit card (VISA or MASTERCARD).

In the case that a reservation with fewer nights than the minimum stay is granted, the full amount will be required upon confirmation of the booking.

Special offers’ reservations for low & mid season are required to pre – pay the full amount in order to confirm the booking. Cancellation policy remains the same for those reservations as well.

Cancellation Policy

For Low (April 1st to May 31st & October 1st to October 31st)
& Mid season (June 1st to July 14th & September 1st to September 30th),

In case of a cancellation, 14 days or less, prior to arrival, 30% of the total reservation cost will be retained (max 7 nights).

In case of a cancellation, 7 days or less, prior to arrival, 50% of the total reservation cost will be retained (max 7 nights).

In case of No Show or Early Departure the whole amount of the reservation will be retained.

In case of an Early Departure due to a severe family emergency or serious illness, the remaining nights will be credited for the guest, in order to return next season and use them (availability check is mandatory).

For high season (July 15th to August 31st),

In case of a cancellation, 30 days or less, prior to arrival, 30% of the total cost will be retained (max 7 nights).

In case of a cancellation, 14 days or less, prior to arrival, 50% of the total reservation cost will be retained (max 7 nights).

In case of a cancellation, 7 days or less, prior to arrival, 100% of the total reservation cost will be retained (max 7 nights).

In case of No Show or Early Departure the whole amount of the reservation will be retained.

In case of an Early Departure due to a severe family emergency or serious illness, the remaining nights will be credited for the guest, in order to return next season and use them (availability check is mandatory).

Damage Policy

We do not charge in advance a damage deposit. If a guest is coming from an agency, already charging for one, we comply with that policy.

As per our own damage policy, we would never charge our guest for something minor, such as a water glass or a bended spoon.

In case of a significant damage, we will contact a local technician to arrive on site and assess the damage.

By significant damage we refer to damages such as, a broken window glass, a broken piece of furniture, an electrical device and so on.

The technician will provide the repair or replacement cost, which our guest can pay directly to the technician in cash, upon completion of the repair or replacement.

In case our guest would like to pay via credit card and the technician does not have the ability (many do), we would be happy to make the charge and transfer the amount to the technician.

Our guest will receive a valid & official receipt from the technician.

We always seek to provide the easiest and most economic solution in case of an accidental damage, via transparency and communication with our guests.

For any questions please contact:

Nikolas Lygeros
sales@eloundasolfezvillas.com

Highlights

The Villas

bright earthly colours
Facilities

indoor & outdoor
Services

with every reservation
Elounda

Astronauts to Pop Stars

Contact Details

720 53, Elounda, Crete, Greece
Tel: +30 210 99 39 403
Mob: +30 6944 35 72 75
e-mail: reservations@eloundasolfezvillas.com
G.N.T.O. ΜΗ.Τ.Ε. 1040Κ123Κ0342100

Solfez Rental Policies

Payment - Cancellation -Damage

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